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Online Services

contact your doctors online and get a response by the end of the next working day

logo Click here to book appointments and order prescriptions online

GP online services allow you to access a range of services via your computer, mobile or tablet.

Once you have signed up, you will be able to;

- Book or cancel appointments online

- Renew or order repeat prescriptions online

- View parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at

How to Sign-Up & Our Practice Guidance for Patient Access

For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up

Before you begin to use Patient Access we would appreciate it if you could read the following guidance regarding the booking of appointments, ordering of repeat prescriptions and access to your detailed coded medical record over the Internet.

Guidance on Patient Access - Appointments and Repeat Prescriptions HERE

Guidance on Patient Access - Detailed Coded Record HERE


Patient Access Support 

If you are experiencing problems with Patient Access then please visit and the Patient Access Support team will be able to help you. On the top right of the website there is a tab to "contact support" if you can't find the answer to your problem where you can raise a email ticket directly with them.

Repeat PrescriptionsManage your Repeat Prescriptions
Patient SurveyTake our patient survey
AppointmentsManage and book appointments
Change Contact DetailsChange your Contact Details
Your Clinical RecordUpdate your Clinical Record
Newsletter Sign UpSign up for our Newsletter

contact your doctors online and get a response by the end of the next working day

Monday to Friday 8.30am to 6.00pm

We also have appointments available on Saturday mornings to enable you to see a doctor or nurse. These appointments must be pre-booked and are held at the Dolphins Practice.

LIVI is the new way to see an NHS GP via video. This services is free to NHS Patients. You can get medical advice, prescriptions and referrals on the same day even weekends. Patients can pre-book appointments at a time convenient for them or join a drop-in queue where patients are seen within minutes. Mon-Fri 7am-10pm Sat-Sun 8am-4pm. Download the app now



The most important symptoms of Corona virus or recent onset of any of the following: 

We are currently restricting access to the practice for URGENT appointments ONLY. IF YOU ARE ASKED TO ATTEND THE PRACTICE PLEASE ENSURE YOU WEAR A FACE MASK OR COVERING.DO NOT COME TO THE PRACTICE TO BOOK APPOINTMENTS OR FOR ANY OTHER REASON. Please contact our Reception Team by Phone 01444 458022 or email

All GP appointments have been converted to telephone appointment and if the GP feels you need to be seen arrangements will be made. 

We have relaxed our Prescription Request policy and these can now be made over the phone during this time. 

Shielding Guidance

Please find below a link to Government guidance. This guidance covers the whole of the UK population and not just those who have been sent a letter by the Government. 

Test and Trace

NHS Test and Trace service will help to control the rate if reproduction (R), reduce the spread of the infection and save lives. You can help in the following ways:

  • if you develop symptoms you must continue to follow the rules to self-isolate with other members of you household and order a test to find out if you have Coronavirus
  • If you test positive for Coronavirus, you must share information promptly about your recent contacts through the NHS Test and Trace service to help us alert other people who may need to self-isolate
  • If you have had close contact with someone who has Coronavirus, you must isolate if NHS Test and Trace advises you to do so.

To order a test and to find out more please see this link or call119 

FLU CLINICS - We have begun holding our Flu Clinics. Please wait until you have received a Barcoded invitation before contacting Reception.- Please be patient this year will be extremely challenging for us. Please be aware that if you are aged 50-64 and otherwise healthy (you have not been eligible for a vaccination in the past and do not have a condition such as diabetes that places you in a risk category) you will not be offered a vaccination until all 65+ and at risk patients have been vaccinated - this is in line with government guidance

Out of Hours:

For 24 hour advice and information call NHS 111 by dialing 111.

The 111 number is free to call from landlines and mobile phones.

Cervical Smear Screening

Information as to when to book your Smear appointment during Coronavirus 

IMPORTANT- Early repeat smears

Book your smear appointment if you have been advised to have a repeat smear at 3 months, 6 months or 1 year. You should receive a reminder from the Health authority to book your appointment, so please contact the practice. It is important these test are carried out without delay even with the Coronavirus restrictions. Please book your appointment.

Routine smears

Smears which are being done at either the three years or five years after your last smear can be delayed until the current Coronavirus restrictions have been lifted. Please remember to book your smear appointment as the Health Authority will not issue further reminders.   

First Smear

If you are due your first smear, this can be delayed after the Coronavirus restrictions have been lifted. Please remember to book your smear appointments as the Health authority will not issue further reminders.


Cervical screening, like other medical tests, is not perfect and does not find every abnormality cervix. If you have any unusual symptoms, like discharge or irregular bleeding, don't wait for your next test, but consult your GP

For more information go to:

Looking after your Wellbeing whilst Self Isolating Self Isolation Leaflet

As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisation 

Take the 'Friends and Family Test'

Family and Friends for February – 100% are extremely likely to recommend the practice. 

Thank you for taking the time to complete the Family and Friends Test and for giving us such positive feedback.

Patient Referrals

From May 2018 the way NHS referrals work have changed slightly. All GP referrals will now go to a central Referral Support Service.

If you have a query about your referral please call 01293 300270 (Between 9am - 4pm Monday to Friday) Please see the below for more information 

RSS Leaflet for Patients

Please be aware that there will be a small cross-over period with Patient referrals from the old system to this new RSS system so if you call the number above and they haven't received your referral please then call the practice to speak to a Medical Secretary on 01444 458022.  

Help Us to Help You

Do we have your up to date Contact details?

Please check we have your current contact details and if you consent to us contacting you via email, text and phone. This can help us to contact you:

- We can send text reminders for your appointments.

- We can contact you via email which is quicker than by post.

- We can leave messages on you answerphone if you give us consent to do so, for any messages we have from your GP.

If you think we have your wrong contact details or you havent given us consent to contact you in other ways please inform us by contacting reception after 11am on 01444 458022 and by filling in the attached form CLICK HERE

What are Physician Associates?

We are proud to have a Physician Associate working in our practice in close supervision with our GPs and Nurses. Physician Associates are healthcare professionals with a generalist medical education, who work alongside GPs, providing medical care as an integral part of the multidisciplinary team. For more information CLICK HERE

Accessible Information Standard

Do you need extra support in the way we communicate with you and give you information?

We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.

• We want to know if you need information in large print, via email, verbally.

• We want to know if you need British Sign Language interpreter or advocate.

• We want to know if we can support you to lip-read or use a hearing aid or communication tool.

Please ask the receptionist for a form or call us on 01444 458022 after 11am.

Or alternatively email us or download the form here Accessible Information Standard Form

Are you Pregnant?

There is now no need to visit your GP to register your maternity care at either The Royal County Hospital, Brighton or The Princess Royal Hospital, Haywards Heath all you need to do is:

  • Go to My Pregnancy Matters
  • Fill in the form and click send That’s it!
  • You are now able to contact your Community Midwife for your first booking appointment!

There are many ways to help protect you and your baby. CLICK HERE for the latest information.

Including how to immunise against:

Flu (influenza), Whooping Cough (Pertussis), German Measles (Rubella)

Care Quality Commision

 Please see our report below when we were inspected in March 2016

Named GP

Following a recent government change in the GP contract, we are now required to provide a named doctor for all of our patients over the age of 75 years.
As we work for a team, you may still ask for one of the other doctors in the practice, but your named doctor will take on the overall responsibility for your care.
We are in the process of contacting everyone over the age of 75 to inform them of their named GP, but if you have not been contacted or are unsure of your named GP please ask at reception.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.


Our premises are purpose built and are accessible by wheelchair. There are two disabled parking spaces at the rear of the premises.


Download Our 2019/20 Practice Booklet HERE


(Site updated 20/10/2020)

Contact Details

Northlands Wood Practice

Contact Telephone

01444 458022
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