Online Services

Click here to book appointments and order prescriptions online

GP online services allow you to access a range of services via your computer, mobile or tablet.

Once you have signed up, you will be able to;

- Book or cancel appointments online

- Renew or order repeat prescriptions online

- View parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices

How to Sign-Up & Our Practice Guidance for Patient Access

For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up

Before you begin to use Patient Access we would appreciate it if you could read the following guidance regarding the booking of appointments, ordering of repeat prescriptions and access to your detailed coded medical record over the Internet.

Guidance on Patient Access - Appointments and Repeat Prescriptions HERE

Guidance on Patient Access - Detailed Coded Record HERE

CLICK HERE FOR THE PATIENT ACCESS APPLICATION FORM

Patient Access Support

If you are experiencing problems with Patient Access then please visit https://support.patientaccess.com/ and the Patient Access Support team will be able to help you. On the top right of the website there is a tab to "contact support" if you can't find the answer to your problem where you can raise a email ticket directly with them.

Repeat PrescriptionsManage your Repeat Prescriptions

Patient SurveyTake our patient survey

AppointmentsManage and book appointments

Change Contact DetailsChange your Contact Details

Your Clinical RecordUpdate your Clinical Record

Newsletter Sign UpSign up for our Newsletter

We are open Monday to Friday 8.30am to 6.00pm

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Help Us to Help You

Do we have your up to date Contact details?

Please check we have your current contact details and if you consent to us contacting you via email, text and phone. This can help us to contact you:

- We can send text reminders for your appointments.

- We can contact you via email which is quicker than by post.

- We can leave messages on you answerphone if you give us consent to do so, for any messages we have from your GP.

If you think we have your wrong contact details or you havent given us consent to contact you in other ways please inform us by contacting reception after 11am on 01444 458022 and by filling in the attached form CLICK HERE

Accessible Information Standard

Do you need extra support in the way we communicate with you and give you information?

We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.

• We want to know if you need information in large print, via email, verbally.

• We want to know if you need British Sign Language interpreter or advocate.

• We want to know if we can support you to lip-read or use a hearing aid or communication tool.

Please ask the receptionist for a form or call us on 01444 458022 after 11am.

Or alternatively email us or download the form here Accessible Information Standard Form

Care Quality Commision

Please see our report below when we were inspected in March 2019

CQC carried out a review of the data available to us about Northlands Wood Surgery on 04-11-2021. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.This could change at any time if we receive new information. We will continue to monitor data about this service.If you have concerns about Northlands WOod, you can give feedback on this service.

Named GP

Following a recent government change in the GP contract, we are now required to provide a named doctor for all of our patients over the age of 75 years.
As we work for a team, you may still ask for one of the other doctors in the practice, but your named doctor will take on the overall responsibility for your care.
We are in the process of contacting everyone over the age of 75 to inform them of their named GP, but if you have not been contacted or are unsure of your named GP please ask at reception.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.